Standard remote installation
Remote installation may be delivered by telephone, WhatsApp, video call or approved remote-access software.
- Indicator and touchscreen configuration
- Scale communication testing
- Printer connection and test label
- Product master and label-template setup
- Operator, inward, inventory and dispatch workflow demonstration
- Basic operator training and initial troubleshooting
Customer readiness
- Stable power with suitable earthing
- Internet access where cloud functions are required
- Safe, level installation area
- Compatible labels and thermal-transfer ribbon
- Required cabling, network permissions and available operator
- Access to the complete system during the scheduled session
Lifetime technical-support availability
Customers may continue to contact Punit for product-operation assistance, remote troubleshooting, weighing-indicator guidance, printer settings, Punit ERP usage, configuration guidance, upgrades and spare-part coordination.
Lifetime support means continuing access to assistance. It does not mean every repair, replacement, visit, cloud service, integration or software modification is free of charge.
Legal Metrology coordination
For one year, where included in the quotation, Punit can assist with available documentation and coordination for applicable government verification or Legal Metrology procedures.
- Process guidance
- Available supplied-instrument documents
- Coordination for verification or stamping
- Technical clarification related to the supplied configuration
Approval, verification, stamping and certification are issued by the relevant authority or authorised entity. Applicability and fees depend on the instrument, use and installation location.
Services normally charged separately
- On-site installation and travel
- Accommodation and freight
- Civil, electrical or network work
- Government, testing, verification or stamping fees
- Third-party hardware or software
- Custom integrations, reports and software changes